Privacy Policy

Information We Collect and Why

At fenulivarque, we collect information that helps us provide exceptional financial research education and maintain secure, personalised learning experiences. Understanding what information we gather and our reasons helps you make informed decisions about sharing your data with us.

How We Use Your Information

Every piece of information we collect serves specific purposes related to improving your learning experience and maintaining our platform's security and functionality. We believe in transparent communication about these uses.

• Delivering personalised course content and tracking your educational progress through our financial research programs
• Sending important updates about your enrolled courses, schedule changes, and new learning opportunities
• Providing technical support and responding to your questions about platform features or course materials
• Improving our website functionality, course content quality, and overall user experience based on usage patterns
• Ensuring platform security by monitoring for suspicious activity and preventing unauthorised access
• Complying with legal obligations under UK data protection laws and educational regulations
• Conducting research to enhance our teaching methods and develop new educational resources

We never use your personal information for purposes unrelated to education or platform operations. Marketing communications are always optional, and you can withdraw consent at any time through your account settings.

Information Sharing and Third Parties

fenulivarque maintains strict controls over information sharing. We work with carefully selected service providers who help us deliver our educational services, but we never sell your personal data to third parties or use it for purposes beyond our stated educational mission.

We may share limited information with:

• Payment processors to handle course fees and subscription payments securely
• Email service providers for delivering course updates and educational newsletters
• Cloud hosting services that store your course progress and learning materials
• Analytics providers to understand website performance and improve user experience
• Legal authorities when required by UK law or to protect our legitimate business interests
• Professional advisors including lawyers and auditors under confidentiality agreements

Your Rights and Control Over Your Data

Under UK data protection legislation, you have significant rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and efficient. You don't need to provide reasons for most requests, though verification may be necessary.

• Access your personal data and receive copies of information we hold about you
• Correct inaccurate information or update details that have changed
• Delete your account and associated data, subject to legal retention requirements
• Restrict processing of your information in certain circumstances
• Object to processing based on legitimate interests
• Receive your data in portable format for transfer to other services
• Withdraw consent for optional processing activities at any time

To exercise these rights, contact our Data Protection Officer at info@fenulivarque.com with your full name and the specific request. We respond to most requests within 48 hours and complete processing within one month. Complex requests may require additional time, but we'll keep you informed throughout the process.

If you're unsatisfied with our response, you can lodge complaints with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Data Security and Protection Measures

Protecting your personal information requires comprehensive technical and organisational measures. We implement multiple security layers and regularly review our practices to address evolving threats and maintain the highest protection standards.

• End-to-end encryption for all data transmission between your device and our servers
• Advanced firewalls and intrusion detection systems monitoring our network infrastructure
• Regular security audits conducted by independent cybersecurity professionals
• Strict access controls limiting employee access to personal data based on job requirements
• Secure data centres with physical security measures and environmental controls
• Regular backups stored in geographically separate locations with encryption
• Incident response procedures for rapid containment and notification of potential breaches

Despite our comprehensive security measures, no online system can guarantee absolute security. We encourage you to use strong, unique passwords for your account and report any suspicious activity immediately to our support team.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve any disputes. Different types of information have varying retention periods based on their purpose and legal requirements.

• Active account information remains accessible while your account is open and for 12 months after closure
• Course progress and educational records are kept for 7 years to support credential verification
• Financial transaction records are retained for 7 years as required by UK accounting regulations
• Support correspondence is kept for 3 years to maintain service quality and resolve follow-up issues
• Website analytics data is aggregated and anonymised after 2 years
• Marketing consent records are maintained until withdrawal or 5 years of inactivity

When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request earlier deletion of specific information types, though some data may need to be retained for legal compliance.

Account deletion removes most personal information immediately, but some anonymised data may remain in our systems for statistical purposes and fraud prevention.

International Data Transfers

While fenulivarque operates primarily within the UK, some of our service providers may process your information in other countries. We ensure all international transfers meet UK data protection requirements through appropriate safeguards and legal mechanisms.

When transferring personal data outside the UK, we use:

• European Commission adequacy decisions for countries with equivalent data protection laws
• Standard Contractual Clauses (SCCs) approved by UK authorities for other jurisdictions
• Binding Corporate Rules for multinational service providers with internal data protection codes
• Certification schemes and codes of conduct that demonstrate adequate data protection

You can request specific information about where your data is processed and the safeguards in place by contacting our privacy team. We regularly review international transfer arrangements to ensure continued compliance with UK requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website performance. We believe in giving you complete control over these technologies while explaining their benefits for your learning experience.

You can control cookie preferences through your browser settings or our cookie management tool available in your account dashboard. Disabling certain cookies may limit some website features, but essential functionality will always remain available.

We also use web beacons and analytics tools to understand user behaviour and improve our educational content. These technologies collect anonymous usage statistics and don't identify individual users.

Children's Privacy

fenulivarque's financial research programs are designed for adult learners aged 18 and over. We don't knowingly collect personal information from children under 18 years old. If you believe we've inadvertently collected information from a minor, please contact us immediately for removal.

Parents and guardians who discover their child has provided personal information to fenulivarque can request deletion of that information. We'll verify the request and remove the data promptly while taking steps to prevent future collection.

Privacy Policy Updates

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and privacy practices. Significant updates will be communicated through email notifications and prominent website notices.

Minor changes like contact information updates or clarifications will be posted directly to this page with updated effective dates. We encourage you to review this policy periodically to stay informed about how we protect your information.

If changes significantly affect your rights or how we process your information, we'll seek your consent before implementing them. You'll always have the option to withdraw consent or close your account if you disagree with policy updates.

• Major updates require 30 days advance notice via email
• New data processing purposes require explicit consent
• Changes to retention periods are communicated clearly
• Updated contact information takes effect immediately